Appointment Cancellation Policy

 

At Body Brave, we strive to offer timely, accessible, high quality treatment and support. In an attempt to be consistent with this, we have an Appointment Cancellation Policy that allows us to schedule appointments for all patients. When an appointment is scheduled, that time has been set aside for you and when it is missed, that time cannot be used to treat another patient. There is a high demand for our services and we often experience long wait times. We want to be able to offer each client treatment and support.

Our policy is as follows:

We require that clients reschedule/cancel an appointment before 5pm the day before the appointment. This can be done by email, phone or by rescheduling/cancelling through the original confirmation email sent when clients schedule an appointment. This allows for other clients to be scheduled into that appointment slot.

If clients miss 2 appointments without rescheduling online, emailing us or contacting our office by phone within the required time (before 5pm the day before the appointment), this is considered a missed appointment. No future appointments can be booked using our online booking system. Clients will be asked to call or email Body Brave and speak directly with a staff member about the situation. Depending on the circumstances, staff may choose to reactivate the account. This policy applies to ALL Body Brave services including online and in-person workshops, core groups, general groups and individual appointments.

If you have any questions regarding this policy, please let our staff know and we will be glad to clarify any questions you have.